General
FAQs
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Contact our dedicated support team here.
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Plandid is a photography booking platform connecting you with your area's top photographers and videographers, offering both scheduled and instant bookings for same-day content creation. With Plandid's explore page, users can easily view various categories and filter results based on their preferences, while our iPhone photography services provide quick and easy content creation on the go.
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Plandid's instant bookings allow you to search for creators who are available within the next 24 hours, making it easy to quickly book a photographer or videographer to capture the spur of the moment. Our instant bookings require a minimum of 30 minutes, ensuring that every creative’s time and effort are made worthwhile.
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We are currently launching in NYC Fall 2023 with intent to spread to major cities across the US and Canada in the following months.
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Each photographer and videographer on our platform has the option to choose their own cancellation policy, ranging from relaxed to strict, which determines the refund period between 48 hours to 1 month prior to the event.
In the unlikely event that a creative does not show up, you will receive a full refund. However, if a client fails to show up, photographers/videographers will retain 50% of the booking cost.
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For the security and trust of our community, every photographer/videographer undergoes an identity verification process facilitated through Stripe.
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For any inquiries or assistance, please reach out to our dedicated customer support team at support@bookplandid.com. We're here to help!
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We have partnered with Stripe to ensure secure and diverse payment options for our users.
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Having Trouble With The App? Follow These Easy Steps:
1 - Go to the 'Profile' tab in your Plandid app.
2 - Tap on 'Help & Support'.
3 - Choose 'Report a Technical Problem'.
Tell us what's wrong, and we'll get on it right away!
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Want to Help Us Improve? Here’s How You Can Share Your Feedback:
1 - Open the 'Profile' tab on your Plandid app.
2 - Click on 'Help & Support'.
3 - Choose 'Give Feedback'.
Share your thoughts with us, and help make Plandid better for everyone!
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For a seamless user experience, Plandid is exclusively available as an iOS app for now. Andriod and web coming soon.